FAQ

SHIPPING

WHAT DOES SHIPPING COST?

We charge a flat fee of R150.00 for delivery anywhere in South Africa.  If your purchase exceeds R1400.00 your shipping is free

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

We typically ship all orders within 3-5 business days. 

WHICH CARRIER DO YOU USE?

We ship all items with The Courier Guy or DPD Laser.

HOW LONG DOES IT TAKE TO ARRIVE?

Deliveries can be expected in 3 - 5 days depending on your location. 

I DIDN'T RECEIVE MY ORDER

Please email us: info@2od.co.za, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

 

CANCELLATION OF ORDERS

CAN I CANCEL MY ORDER?

Cancellations are accepted as long as your order has not shipped. If your order has shipped please refer to our Terms and Conditions regarding returns.

MY ITEM IS DAMAGED / INCORRECT, WHAT DO I DO?

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

Please do not return items to us without authorization from support first.

CAN I RETURN MY PURCHASE?

We hope you'll love the item you purchased. If there are any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it.

PLEASE NOTE. ALL RETURNED ITEMS ARE SUBJECT TO A 20% RESTOCKING FEE AND THE CUSTOMER WILL BE RESPONSABLE FOR THE SHIPPING COSTS.

MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.

If under the rare instance you have received an item that is showing a defect, please take a few photos and send them to our support team info@2od.co.za for review, along with your order ID.